Frequently Asked Questions
Frequently Asked Questions

I have insurance. May I still come to Promise? 

Yes! All who are seeking a health care home are welcome at Promise Community Health Center. 

What is the difference between a community health center and a private clinic?

As a Federally Qualified Health Center, Promise is a consumer-directed organization and must provide care that is affordable, accessible, culturally sensitive, and high quality. Promise seeks to achieve health equity in our community by providing highly efficient and cost-effective care. 

What is the sliding fee scale, and what does it cover?

The sliding fee scale is a discount program that applies to all health center charges. Eligibility for the sliding fee scale and discount amounts are determined by family size and income. Call 712-722-1700 to see if you qualify. See Sliding Fee Information for more details.

I have to pay a lot of money before my insurance pays for my health care. May I apply for the sliding fee scale?

Yes, you may. For those who are insured and qualify for the sliding fee scale, Promise is able to provide discounts on the amount owed after insurance processes the claim. 

What if I have no income at all?

You still may apply for the sliding fee scale. 


Do you have additional questions?

Promise Community Health Center's outreach team can assist you with any additional questions that you might have and help you navigate the health-care system. Please call Promise at 712-722-1700 to schedule an appointment with one of Promise's community care coordinators or walk in at any time during Promise's open hours. The outreach assistance is free.